Mail ustalktous@licious.in
Call 1800-4190-7866 AM - 11 PM, Everyday. Toll-free
FAQs
I haven't received my order confirmation email.
Your order confirmation e-mail is sent to the e-mail address linked to your Licious Account immediately upon placing your order. If you do not receive it, please check the junk or spam folder in your email client. If you still cannot locate the confirmation, you may log into your Licious Account and select 'My Orders' to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. You may also write to us at talktous@licious.com or call us at 1800-4190-786 if you’re experiencing any difficulties in placing and / or confirming your order. I would like to see my previous orders.
You can find your previous order information by logging into your Licious Account. Choose ’My Orders’ for a list of all successful orders placed under your account. For any order related questions, you can contact customer care at talktous@licious.com or call us at 1800-4190-786. We’re available 7 days a week, Monday to Sunday from 6:00 AM to 11:00 PM. How long does it take to deliver my order?
Express Delivery orders will be delivered within 120/90 minutes basis your city. Scheduled Delivery orders will be delivered according to the time slot selected by you. Please note some localities might not be eligible for Express Delivery. What modes of payment do you accept?
We accept online payments through all major Credit/Debit Cards (Visa, Mastercard, Amex, Diners Club and Rupay), Pluxee (Sodexo), Paytm Wallet, Amazon Pay Wallet, UPI, Simpl BNPL, CRED Pay, LazyPay & Net Banking. UPI Payment On Delivery is also possible. The payment has to be made in India Rupees, as per the final invoice. Transaction money was deducted, but I did not get an order confirmation.
This generally happens due to an issue from your bank
side,
where the funds are held up. Typically, you should get an automatic refund within 72 hours. However, if you
still want to clarify, please contact our team via email at talktous@licious.com or call us at
1800-4190-786.
My item arrived damaged or defective. What should I do?
Meat products can only be returned if: 1. It's
delivered after the expiry date. 2. The package has been altered or damaged during transit. 3.
The
item delivered is not what you had placed an order for. If you are unhappy with your order, please
raise
your concern by reaching out to us at the time of delivery on 1800-4190-786 or write to us at
Talktous@Licious.com I have a quality concern. What do I do?
From processing to delivery, we take stringent care at
every
step of the way to make sure that there are no quality concerns whatsoever. However, if you still feel that
there's a lapse in quality from our end, you can contact us at talktous@licious.com or 1800-4190-786. Why there is a difference between my bill amount and what was shown on the website / app?
The prices mentioned on the site and app is for reference
only. The final bill amount is based on the actual weight of the packed product. To ensure that you get the
best
quality product, we don't mess with the size of the meat or fish. You pay for only what you get. I have not yet received my refund for online payment.
Once the refund process has been initiated, the amount
will
be returned to your bank account within 7 business days. If you haven't received your refund within 7
business
days, please reach out to us at talktous@licious.com or call us at 1800-4190-786. I have not received my order. Who do I contact?
Go to Order History under your Account and check the
status
of your order. If you still have any queries, then please contact us at talktous@licious.com or call us at
1800-4190-786. I received an incomplete order.
We apologize for the inconvenience caused. Please
contact
our team at 1800-4190-786. We'll address your issue immediately. I want to place a bulk order.
Yes, we do take bulk orders. Send us a mail to
talktous@licious.com and please specify the product(s), quantity, date and time that you require the order.
I want to unsubscribe from Licious promotional emails and SMS.
Use the unsubscribe button at the footer of your email or send us an email at talktous@licious.com. You'll be missed. If you have a change of heart, our doors are always open. How can I cancel my order?
To cancel your order, please click on "Get Help" in the orders section and then click "Cancel my order". You can cancel your order without any fee up to a certain time limit. Beyond that, a cancellation fee may apply. For more information, please visit - https://www.licious.in/cancel-and-reschedule-policy 
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